We provide intensive training for our franchisees, which encompasses on the job training as well as theoretical training. This training will incorporate many elements. Most of which relate to the following areas as outlined in the Operations Manual that will form the basis of your day-to-day management tasks:

• General Store management;
• Store Administration;
• Personal Management and Training;
• Customer Care;
• Safety and Security;
• Marketing;
• Store Maintenance;
• Cleaning and Hygiene;
• Industrial Relations;
• Product Preparation and Presentation; and
• Raw Material management.

The training provided is extensive and sufficiently comprehensive to ensure that a new franchisee is familiar with every aspect of the business prior to opening. Furthermore, and notwithstanding that, the initial staff complement will be trained by Rooster's for period of no less than six weeks. The franchisee must have the ability to train subsequent / replacement staff at a level of efficiency sufficient to ensure the communication and maintenance of all of Rooster's standards.

It is for the reason outlined above that new franchisee should prepare themselves for an uncompromising 3 months training and make adequate provision, both social and financial, for this period.

Throughout the training phase, the franchise will be monitored for development. Any short falls / inadequacies will be addressed on an on-going basis. Development will be monitored on all aspects, form cleaning the grills to customer communication and relations.

Only once the franchisee has been certified as a fully competent in all areas will be permitted to commence operation of his own store and, even then, with the initial watchful eye of his regional Operations Support Team.

There is no doubt that the level of competence the management of an outlet exhibits is the critical success factor of any Rooster's store. We pride ourselves on the quality of our training and our ability to produce highly successful operators, when faced with commitment, dedication and hard work of a new Rooster's.

All matters considered, no store will be permitted to commence trading until such time as all affected departments and / or division within Rooster's have confirmed that they are completely satisfied that all of the Franchisor ‘s pre-opening requirements have been met. This confirmation must be in writing as laid down by Rooster's and signed by the franchisee as proof that they have received the applicable input.